Product Warranty Policy

In order to protect your interests, relieve your worries!

The company provides you with a one-year quality warranty service!
1. During the warranty period, if the product has an electronic failure, you can apply for the warranty with the warranty card and invoice;
2. If the product is repaired or exchanged due to product failure (if the product is not damaged), the company will ship the product within 15 days after receiving the product;
3. The following situations are not included in the scope of warranty: the user privately alters or replaces the product number and machine number; the use environment does not meet the product use conditions caused by the damage; the product damage caused by poor transportation; the product passes through non-company Repair or disassembly by authorized personnel or professionals;
4. Charges as appropriate for the following situations (material fees are separately included): whether within or outside the warranty period or within or outside the service contract: damage caused by irresistible natural forces such as earthquakes, fires, floods, etc.; failures caused by improper use (such as power supply);

Warranty service commitment

In order to protect your legal rights and avoid your worries, Entropy Technology Co., Ltd. (hereinafter referred to as "Entropy Technology") makes the following warranty service commitments to you and provides you with standard warranty services accordingly.

1. Warranty object
The warranty is limited to consumers who purchase this product through legal sales channels.
2. Warranty commitment:
(1) One-year limited warranty
A. The main components (including circuit boards, LCD screens, power modules, internal data cables, etc.) are guaranteed for one year free of charge. If the components have been discontinued, you cannot replace the components of the same model. You can only upgrade upwards. The market quotation charges the difference in the price of the parts; if the replacement of other parts is involved during the upgrade, the other replacement parts must be paid in full.
B. Vulnerable parts (lenses): Except for damages and normal wear and tear, free replacement within six months, warranty for the seventh to twelve months, free service fees, only cost fees; after more than one year Service fees will be charged.
C. If the faulty machine needs to replace the parts, the warranty time of the replaced parts will be extended by 3 months from the date of repairing the fault.
The CD, floppy disk and other accessories that come with the product are not covered by the warranty.
When you send it for repair, please present the corresponding warranty card or purchase invoice. The warranty card or purchase invoice is valid only if it is stamped by the authorized agent dealer. If there is no stamp, please find the original place of purchase to refill the stamp.
If you are unable to provide an official purchase invoice, or the invoice is unclear and inaccurate, Entropy Technology will calculate the warranty time based on the product's factory date plus 30 days.
(2) Product exchange
Starting from the warranty start date, if there is a problem within 30 days (inclusive) of the product, it is confirmed by Entropy Technology that it is a product quality problem and can be exchanged.
Starting from the warranty start date, after the product has been used for more than 30 days (not included), problems can be repaired.
The above time is subject to the time on the transaction voucher. If a valid transaction voucher cannot be provided, the factory date plus 30 days will be calculated.
The warranty start date is the effective date of the sales order, plus 30 days, which is the start date.
(3) Repair failure time
In the urban areas of the following cities, Entropy Technology promises to return the corresponding fault-free parts to the customer within 3-5 working days after the local technical service center receives the faulty parts; if you are not within the following cities, please send the faulty parts Go to the customer technical service center closest to your location, the Entropy Technology Technical Service Center will return the corresponding non-faulty parts to you within 5-7 working days after receiving the faulty part; users in remote areas please contact Entropy Technology for technical services The center negotiates the return time.
List of cities: 60 large and medium-sized cities including Beijing, Shanghai, Tianjin, Guangzhou, Shenzhen, Xiamen, Wuhan, Nanjing, Chengdu, Hangzhou, Changchun, Shenyang, Zhengzhou, Shijiazhuang, Lanzhou, Xi’an, Urumqi, etc. (please refer to the National Joint Insurance Directory ).
The normal business hours of the designated maintenance organization of Entropy Technology are: every Monday to Friday, eight hours a day, and closed on holidays.
(4) Customer Advisory Service

Entropy Technology provides customer consultation services during normal working hours (9:00-18:00) for fingerprint identification products. If you have any questions during use, please feel free to call the toll-free service hotline: 4006-900-999.